When a tenant moves out of a storage unit and has unwanted items, they often face the following questions: What do I do with this stuff, and how can I arrange transportation for all of it? Security Public Storage recognized the need to provide tenants with an easier option to dispose of unwanted items. Their participation in the Charity Storage program helped fill a gap in their facility services, enhance the tenant experience, and support the communities where they do business at the same time.
“We have been in the Charity Storage program for three years now,” says Charles Ruiz, facility manager at Security Public Storage – San Francisco. “We give tenants the ability to not have to go to Goodwill or Salvation Army. It is an easy load off their hands to just leave the items they do not want to keep at our facility. My customers really appreciate it.”
Ruiz goes beyond the call of duty when it comes to the customer experience, and the 12 years he’s spent with Security Public Storage have shown that. “I enjoy interacting with customers,” he says. “Many times they do not know what they are looking for when it comes to storage, so I just make sure I do not oversell them. It is always about making sure I get them the right fit and the best price. It is important to have that trust element with your customers.”
Read the full article on ministoragemessenger.com and learn more about Security Public Storage at www.securitypublicstorage.com
This article originally appeared in the Mini Storage Messenger Magazine
About Security Public Storage
Security Public Storage (SPS) operates 51 self-storage facilities throughout California, Oregon, Nevada, Maryland, and Virginia. Since the opening of the first Security Public Storage in 1983, SPS has been a provider of the highest quality self-storage service in the industry. The SPS philosophy puts the customer first, which means keeping its customers front of mind at all times so that they have the most positive storage experience possible.